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#Citrix Knowledge Center Top 10 – March 2013

Citrix Support is focused on ensuring Customer and Partner satisfaction with our products.

One of our initiatives is to increase the ability of our Partners and Customers to leverage self-service avenues via our Knowledge Center.

Find below the Citrix Knowledge Center Top 10 for March 2013.

Top 10 Technical Articles

Article Number Article Title
CTX129229 Recommended Hotfixes for XenApp 6.0 and Later on Windows Server 2008 R2
CTX129082 Application Launch Fails with Web Interface using Internet Explorer 9
CTX804493 Users Prompted to Download ICA File, Launch.ica, Instead of Launching the Connection
CTX132875 Citrix Receiver Error 2320
CTX105793 Error: Cannot connect to the Citrix server. Protocol Driver Error
CTX127030 Citrix Guidelines for Antivirus Software Configuration
CTX115637 Citrix Multi-Monitor Configuration Settings and Reference
CTX133997 Citrix Receiver 3.x – Issues Fixed in This Release
CTX325140 Manually and Safely Removing Files after Uninstalling the Receiver for Windows
CTX101644 Seamless Configuration Settings

 

Top 10 Whitepapers

Article Number Article Title
CTX131577 XenApp 6.x (Windows 2008 R2) – Optimization Guide
CTX132799 XenDesktop and XenApp Best Practices
CTX101997 Citrix Secure Gateway Secure Ticket Authority Frequently Asked Questions
CTX136546 Citrix Virtual Desktop Handbook 5.x
CTX136547 StoreFront Planning Guide
CTX133185 Citrix CloudGateway Express 2.0 – Implementation Guide
CTX129761 XenApp Planning Guide – Virtualization Best Practices
CTX134081 Planning Guide – Citrix XenApp and XenDesktop Policies
CTX130888 Technical Guide for Upgrading/Migrating to XenApp 6.5
CTX122978 XenServer: Understanding Snapshots

 

Top 10 Hotfixes

Article Number Article Title
CTX136714 Hotfix XS61E016 – For XenServer 6.1.0
CTX132122 Hotfix Rollup Pack 1 for Citrix XenApp 6.5 for Microsoft Windows Server 2008 R2
CTX126653 Citrix Online Plug-in 12.1.44 for Windows with Internet Explorer 9 Support
CTX136483 Hotfix XS61E014 – For XenServer 6.1.0
CTX133882 Hotfix Rollup Pack 2 for Citrix XenApp 6 for Microsoft Windows Server 2008 R2
CTX133066 12.3 Online Plug-In – Issues Fixed in This Release
CTX136253 Hotfix XS61E010 – For XenServer 6.1.0
CTX136482 Hotfix XS61E013 – For XenServer 6.1.0
CTX136085 Hotfix XA650R01W2K8R2X64061 – For Citrix XenApp 6.5
CTX136674 Hotfix XS61E012 – For XenServer 6.1.0

 

Top 10 Presentations

Article Number Article Title
CTX135521 TechEdge Barcelona 2012 PowerPoint and Video Presentations – Reference List
CTX129669 TechEdge 2011 – Overview of XenServer Distributed Virtual Switch/Controller
CTX121090 Planning and implementing a Provisioning Server high availability (HA) solution
CTX133375 TechEdge 2012 PowerPoint and Video Presentations – Reference List
CTX135356 TechEdge Barcelona 2012 – Understanding and Troubleshooting ICA Session Initialisation
CTX135358 TechEdge Barcelona 2012 – XenDesktop Advanced Troubleshooting
CTX133374 TechEdge 2012 – Monitoring your NetScaler Traffic with AppFlow
CTX135361 Troubleshooting Tools: How to Isolate and Resolve Issues in your XA and XD Env Rapidly
CTX135360 TechEdge Barcelona 2012 – Planning, Implementing and Troubleshooting PVS 6.x
CTX135357 TechEdge Barcelona 2012 – Implementing and Troubleshooting SF and Rec for Windows

Top 10 Tools

Article Number Article Title
CTX122536 Citrix Quick Launch
CTX135075 Citrix Diagnostics Toolkit – 64bit Edition
CTX130147 Citrix Scout
CTX111961 CDFControl
CTX106226 Repair Clipboard Chain 2.0.1
CTX109374 StressPrinters 1.3.2 for 32-bit and 64-bit Platforms
CTX124406 StressPrinters 1.3.2 for 32-bit and 64-bit Platforms
CTX113472 Citrix ICA File Creator
CTX123278 XDPing Tool

Continue reading here!

//Richard

Heads Up – issues with Access Gateway Plug-in for Mac OS X Version 2.1.4 – #Citrix, #NetScaler

Well, I guess that you’ve already read all the good things about the new capabilities of the newer Access Gateway plug-in, Receiver and Access Gateway Enterprise that together with StoreFront will add additional features and functions that haven’t existed before. It’s now built to work together with the Receiver on the Windows and Mac OS X platforms and promises a lot by various blog posts from Citrix and others (incl. myself).

Here is an example of what it can (should) do: What’s new with Access Gateway MAC Plug-in release 2.1.4

But is the Access Gateway Plug-in that great? Well, before you plan to implement version 2.1.4 on OS X and especially if you want to leverage the SSL VPN functionality and host checks (EPA) then read the Important notes and Known issues for this release:

Important Notes About This Release:

  1. The Access Gateway Plug-in for Mac OS X Version 2.1.4 supports Citrix Receiver Version 11.7
  2. Import the secure certificate for Access Gateway into the Keychain on the Mac OS X computer.
  3. The Access Gateway Plug-in for Mac OS X Version 2.1.2 and earlier versions are not supported on Mac OS X Version 10.8.
  4. Endpoint analysis scans for antivirus, personal firewalls, antispam, Internet security, and EPAFactory scans are not supported for Mac OS X.
  5. Client certificate authentication is not supported for Mac OS X.

First of all I’d say that these notes are not that great if you ask me! Why do I have to add the cert into the Mac Keychain? Why doesn’t the plug-in support the more “advanced” host checks like personal firewalls, certificates etc.?

Wait, it get even worse!! And before you go to the whole list I’d highlight these top ones that I’m kind of surprised about:

  • It doesn’t support LAN access
  • Upgrading doesn’t work
  • Doesn’t apply proxy settings configured in session profile
  • It doesn’t support SAN certificates
  • Users cannot start the Access Gateway plug-in if the Receiver is already started, you first have to shut down the Receiver

Here you see the full Known Issues list for this release:

  1. When users disable wireless on a Mac OS X computer and connect by using a 3G card, the Access Gateway Plug-in does not upgrade automatically through Citrix Receiver. If users select Check for Updates to upgrade the plug-in, the upgrade fails and users receive the error message “Updates are currently not available.” [#45881]
  2. If you run stress traffic for HTTP, HTTPS, and DNS simultaneously, the Access Gateway Plug-in fails. [#46348]
  3. When users disable wireless on a Mac OS X computer and connect by using a Vodafone Mobile Broadband Model K3570-Z HSDPA USB 3G stick, the Access Gateway plug-in does not tunnel traffic. [#256441]
  4. If you configure an endpoint analysis policy and also enable the client choices page and proxy servers in a session profile, occasionally a blank choices page appears after users log on. When you disable the choices page in the session profile, the choices page appears correctly. [#316331]
  5. If users connect to Access Gateway with the Access Gateway Plug-in for Mac OS X and then run ping with a payload of 1450 bytes, the plug-in fails to receive the ICMP reply. [#321486] Read more…
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