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Posts Tagged ‘Error’

Bug in Citrix Receiver 13 for Linux – cannot connect with multiple STAs – @CitrixSupport, @CitrixReceiver, #Citrix

Ok, we’ve had some issues with Citrix Receiver version 13 for Linux.. and it’s not just ONE issue. I found one that I thought I just have to share… so it’s lab Saturday for me at the office in a true geek manner with two XenClients and my favourite MacBook!

Bugg_finding_geek_Saturday

I guess that some of you have tried the Linux Receiver and knows how hard it is to get working, especially on a 64-bit distribution of Linux like Ubuntu 12.04 LTS och 13.10 LTS.

If you follow these instructions you can get it onto the device and then login through a browser (local Receiver UI may still not be full functioning!)..

https://help.ubuntu.com/community/CitrixICAClientHowTo

What I’m about to show you is that it’s not just only getting Receiver on the device and ensuring that the SSL certificates are trusted. You then have to be able to use it as well externally through a NetScaler Gateway (NSG) into StoreFront and your XenApp/XenDesktop VDA’s.

Just assume that you have a production environment that consists of a NetScaler Gateway and a StoreFront server, if you then in StoreFront have configured your NetScaler Gateway correctly and the appropriate STA configuration (with MULTIPLE STA’s) then you will notice that you can’t launch a session.

BTW, the recommendation from Citrix is to use multiple STA’s, right! See this from edocs:

For all deployments, if you are making resources provided by XenDesktop, XenApp, or VDI-in-a-Box available in the store, list on the Secure Ticket Authority (STA) page URLs for servers running the STA. Add URLs for multiple STAs to enable fault tolerance, listing the servers in order of priority to set the failover sequence. If you configured a grid-wide virtual IP address for your VDI-in-a-Box deployment, you need only specify this address to enable fault tolerance.

Important: VDI-in-a-Box STA URLs must be entered in the form https://serveraddress/dt/sta in the Add Secure Ticket Authority URL dialog box, where serveraddress is the FQDN or IP address of the VDI-in-a-Box server, or the grid-wide virtual IP address.

The STA is hosted on XenDesktop, XenApp, and VDI-in-a-Box servers and issues session tickets in response to connection requests. These session tickets form the basis of authentication and authorization for access to XenDesktop, XenApp, and VDI-in-a-Box resources.

If you want XenDesktop, XenApp, and VDI-in-a-Box to keep disconnected sessions open while Citrix Receiver attempts to reconnect automatically, select theEnable session reliability check box. If you configured multiple STAs and want to ensure that session reliability is always available, select the Request tickets from two STAs, where available check box. Read more…

#Citrix #ShareFile StorageZone Controller logs – #BYOD

January 23, 2014 Leave a comment

This is great blog post by Dan about where to find that little extra info when you’re having issues with StorageZone controllers!

Citrix ShareFile StorageZone Controller logs

When troubleshooting issues with the Citrix ShareFile StorageZone Controller the first place to look will be on the Monitoring page of the StorageZone Controller configuration page. If there are items in red on that page I’d next recommend looking in the logs for more details information.

StorageZone Controller Monitoring page

The logs for the StorageZone Controller are located by default at c:\inetpub\wwwroot\Citrix\StorageCenter\SC\logs.

Within this directory multiple logfiles exist. The main ones you should check are:

  • cfgsrv_%date%.txt – StorageZone configuration logs
  • sc_%date%.txt – ShareFile StorageZone “ShareFile Data” logs
  • CIFS_%date%.txt – ShareFile StorageZone Connectors for Network File Shares logs
  • sharepoint_%date%.txt – ShareFile StorageZone Connectors for SharePoint logs

You can enable extended logging for…

Continue reading here!

//Richard

#Citrix Knowledge Center Top 10 – March 2013

Citrix Support is focused on ensuring Customer and Partner satisfaction with our products.

One of our initiatives is to increase the ability of our Partners and Customers to leverage self-service avenues via our Knowledge Center.

Find below the Citrix Knowledge Center Top 10 for March 2013.

Top 10 Technical Articles

Article Number Article Title
CTX129229 Recommended Hotfixes for XenApp 6.0 and Later on Windows Server 2008 R2
CTX129082 Application Launch Fails with Web Interface using Internet Explorer 9
CTX804493 Users Prompted to Download ICA File, Launch.ica, Instead of Launching the Connection
CTX132875 Citrix Receiver Error 2320
CTX105793 Error: Cannot connect to the Citrix server. Protocol Driver Error
CTX127030 Citrix Guidelines for Antivirus Software Configuration
CTX115637 Citrix Multi-Monitor Configuration Settings and Reference
CTX133997 Citrix Receiver 3.x – Issues Fixed in This Release
CTX325140 Manually and Safely Removing Files after Uninstalling the Receiver for Windows
CTX101644 Seamless Configuration Settings

 

Top 10 Whitepapers

Article Number Article Title
CTX131577 XenApp 6.x (Windows 2008 R2) – Optimization Guide
CTX132799 XenDesktop and XenApp Best Practices
CTX101997 Citrix Secure Gateway Secure Ticket Authority Frequently Asked Questions
CTX136546 Citrix Virtual Desktop Handbook 5.x
CTX136547 StoreFront Planning Guide
CTX133185 Citrix CloudGateway Express 2.0 – Implementation Guide
CTX129761 XenApp Planning Guide – Virtualization Best Practices
CTX134081 Planning Guide – Citrix XenApp and XenDesktop Policies
CTX130888 Technical Guide for Upgrading/Migrating to XenApp 6.5
CTX122978 XenServer: Understanding Snapshots

 

Top 10 Hotfixes

Article Number Article Title
CTX136714 Hotfix XS61E016 – For XenServer 6.1.0
CTX132122 Hotfix Rollup Pack 1 for Citrix XenApp 6.5 for Microsoft Windows Server 2008 R2
CTX126653 Citrix Online Plug-in 12.1.44 for Windows with Internet Explorer 9 Support
CTX136483 Hotfix XS61E014 – For XenServer 6.1.0
CTX133882 Hotfix Rollup Pack 2 for Citrix XenApp 6 for Microsoft Windows Server 2008 R2
CTX133066 12.3 Online Plug-In – Issues Fixed in This Release
CTX136253 Hotfix XS61E010 – For XenServer 6.1.0
CTX136482 Hotfix XS61E013 – For XenServer 6.1.0
CTX136085 Hotfix XA650R01W2K8R2X64061 – For Citrix XenApp 6.5
CTX136674 Hotfix XS61E012 – For XenServer 6.1.0

 

Top 10 Presentations

Article Number Article Title
CTX135521 TechEdge Barcelona 2012 PowerPoint and Video Presentations – Reference List
CTX129669 TechEdge 2011 – Overview of XenServer Distributed Virtual Switch/Controller
CTX121090 Planning and implementing a Provisioning Server high availability (HA) solution
CTX133375 TechEdge 2012 PowerPoint and Video Presentations – Reference List
CTX135356 TechEdge Barcelona 2012 – Understanding and Troubleshooting ICA Session Initialisation
CTX135358 TechEdge Barcelona 2012 – XenDesktop Advanced Troubleshooting
CTX133374 TechEdge 2012 – Monitoring your NetScaler Traffic with AppFlow
CTX135361 Troubleshooting Tools: How to Isolate and Resolve Issues in your XA and XD Env Rapidly
CTX135360 TechEdge Barcelona 2012 – Planning, Implementing and Troubleshooting PVS 6.x
CTX135357 TechEdge Barcelona 2012 – Implementing and Troubleshooting SF and Rec for Windows

Top 10 Tools

Article Number Article Title
CTX122536 Citrix Quick Launch
CTX135075 Citrix Diagnostics Toolkit – 64bit Edition
CTX130147 Citrix Scout
CTX111961 CDFControl
CTX106226 Repair Clipboard Chain 2.0.1
CTX109374 StressPrinters 1.3.2 for 32-bit and 64-bit Platforms
CTX124406 StressPrinters 1.3.2 for 32-bit and 64-bit Platforms
CTX113472 Citrix ICA File Creator
CTX123278 XDPing Tool

Continue reading here!

//Richard

#Citrix #StoreFront Slowness, Join and Replication issue – check list!

Ok, I guess that you may have seen issue with StoreFront before… and it you have not then good for U!

But in the case that you have experience it here are a couple of things that you can do and hopefully it solves your issue with slow StoreFront console startup, server join issues or replication issues. Sometimes I’ve seen that the join, replication and slowness is ok and the process goes through. But then all of a sudden you get an error and the propagation fails… and this can be because of a timeout in the StoreFront process that you’ve initiated.

I already assume that you’ve checked the basic stuff.. that the servers can reach each other (ping server name and FQDN etc. and that there are no FW issues)….

You may have an issue because you/your server cannot reach the Internet, and some of the components of the product is signed with SSL certificates and StoreFront will try to perform a check whether the publishers certificate is ok or not. So if your servers are behind a proxy serevr that you usually configure in your browser to be able to connect from your companies internal network to the Internet then you should do the following.

1. Log on to your first StoreFront server and create a copy of the original aspnet.config file under C:\Windows\Microsoft.NET\Framework\v2.0.50727 (verify which framework version that your app is using in IIS and modify that appropriate aspnet.config file, more info about this change can also be found here and is for Web Interface but is also applicable to StoreFront)

2. Open Notepad as an Admin (if you have UAC of course enabled) and open the asp net.config file

Citrix_StoreFront_aspnet_config_file

It will have the content as described by the picture above,  add this line to it:  <generatePublisherEvidence enabled=”false”/>

Read more…

SSO to StoreFront not working in CVPN mode – #Citrix, #NetScaler, #StoreFront

January 31, 2013 3 comments

Single Sign-On from Access Gateway to StoreFront not working in CVPN mode

There is yet another “thing” to have in mind when setting up Access Gateway and StoreFront in CVPN mode!

It’s been an interesting day (or days/weeks/months I must admit) with some “issues” with a NetScaler ADC, Access Gateway with CVPN profiles and StoreFront 1.2. And one thing that we have been struggling with was Single Sign-On to StoreFront when we had the AG configured for CVPN access. And it was just this environment where I’ve seen this issue!!

After a lot of troubleshooting the Citrix guys came up with an explanation on why SSO from AG doesn’t work in this specific environment! And it’s not an obvious one to find I must say… but I now understand why it doesn’t work!

So let’s explain the design reason for why it doesn’t work (so bear with me, solution at the end!!)…

The following picture tries to give a VERY rough picture of how it could look like, clients on the Internet on the left, then a NetScaler ADC with the Access Gateway feature enabled and a vServer configured. This AG vServer has session policies and profiles for ICA proxy (old traditional ICA proxy policy) and the little newer CVPN mode. And YES; I’ve left out a lot of stuff like AD etc. to simplify this picture A LOT…

High_Level_Design_overview_SSO_not_working

The overall idea and config is that AG authenticates the user and then shall do SSO to StoreFront. The CVPN policy have been created according to all best practices etc. (Citrix CloudGateway Express 2.0 – Implementation Guide).

But SSO still doesn’t work!! If you login through a browser when having the CVPN policy linked to the vServer you’ll see that authentication works perfectly but then when it tries to passthrough the authentication to StoreFront it fails.

This picture just shows the login to the NetScaler ADC Access Gateway vServer:

NetScaler_Access_Gateway_login

Read more…

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