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Posts Tagged ‘endpoint’

Windows #Intune – Toyota rolls out to more than 3000 clients

Automotive Retailer Avoids $1.3 Million in IT Costs with Cloud-Based PC Management Tool

Toyota Motor Europe (TME) had no tools to manage 3,500 car-diagnostic PCs running outside the corporate domain at 3,000 dealerships. TME chose Windows Intune to manage the PCs remotely from a web-based console. It can standardize software deployments to ensure consistent customer service and enhance the security of managed computers to reduce downtime at dealerships. Remote assistance capabilities will also help reduce on-site support costs.

Business Needs
Toyota Motor Europe (TME) manages a network of 30 national marketing and sales companies (NMSC) across Europe. These organizations oversee more than 3,000 dealerships.

In early 2012, TME replaced its stand-alone car-diagnostic tool called IT2 with 3,500 new PCs running more up-to-date software, including Tech Stream and Picoscope. The PCs also store technical documentation. Mechanics attach the PCs to a Vehicle Information Module that connects to a vehicle’s engine to provide critical maintenance information, such as how to reprogram and update a vehicle’s computer chip. The PCs were installed by an external company. The computers are not joined to the domain and operate outside the corporate firewall.

TME did not have a management solution for these 3,500 computers. “We wanted everyone to use the new tools, but we had no visibility into how the dealerships were working with the PCs,” says Niels Svaerke, Manager, Business Process Office, After Sales at Toyota Motor Europe. 

NMSC staff downloaded diagnostic software to the PCs from a Toyota intranet site. However, there was no way for headquarters to verify that all dealerships received and installed the software updates concurrently. “It was difficult to ensure that everyone was providing the same level of service by using the same corporate systems and auto diagnostics,” says Dirk Christiaens, Manager of Enterprise Architecture at Toyota Motor Europe. “Also, the head office had no way of knowing if the dealerships deployed an antivirus solution for their PCs, a worrying scenario as they were connected directly to the Internet.”

NMSC employees performed on-site support for mechanics, which often entails travel time. Sometimes, NMSC staff called an external company to reinstall all the software on the PC. Either scenario incurred wasteful downtime at the dealerships.

Solution
To solve these issues, Toyota Motor Europe decided to evaluate Windows Intune, the cloud-based PC management service from Microsoft. Staff at the NMSC can use the web-based Administration console in Windows Intune to run PC management tasks remotely, including software distribution. All that is required is a standard Internet connection, a browser running Microsoft Silverlight, and the Windows Intune client software installed on the PCs at the dealerships. The client returns information on the PC, including software and hardware inventory, and endpoint protection and update status to the Administration console.“We wanted to move into cloud computing, so Windows Intune met our needs perfectly,” says Christiaens. “Windows Intune had a more flexible, pay-as-you-go model, with no additional bandwidth or server costs.”

Read the whole case study here!

//Richard

Five enterprise-ready antivirus systems – #Webroot, @Webroot

This is an interesting article! And I’m happy to see the only cloud-based product on the list!

5: Webroot SecureAnywhere Business – Endpoint Protection

Webroot SecureAnywhere Business – Endpoint Protection is the only solution on this list that is cloud-based only. Some of the others offer a cloud-based service option, but Webroot is the only one that does not offer an on-premise system. However, Webroot is still one of the most impressive applications in the list. The dashboard gives admins a quick overview of their enterprise, endpoint details can be quickly checked, and policies, reports, and logs can be easily viewed. On top of that, though, is the client: it installs in seconds (literally about 6-8 seconds for me) and scans in less than two minutes (1 minute, 42 seconds for my test system). Also, Webroot claims that their client software will run alongside any other security software without conflict. The main disadvantage of this system is its cloud-based nature – company’s deploying Webroot may have limited Internet bandwidth or security concerns with cloud software.

Read the whole article and the other 4 products listed here!

And you can also read my previous blog post about my little review of Webroot here.

//Richard

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