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Windows #Intune – Toyota rolls out to more than 3000 clients

Automotive Retailer Avoids $1.3 Million in IT Costs with Cloud-Based PC Management Tool

Toyota Motor Europe (TME) had no tools to manage 3,500 car-diagnostic PCs running outside the corporate domain at 3,000 dealerships. TME chose Windows Intune to manage the PCs remotely from a web-based console. It can standardize software deployments to ensure consistent customer service and enhance the security of managed computers to reduce downtime at dealerships. Remote assistance capabilities will also help reduce on-site support costs.

Business Needs
Toyota Motor Europe (TME) manages a network of 30 national marketing and sales companies (NMSC) across Europe. These organizations oversee more than 3,000 dealerships.

In early 2012, TME replaced its stand-alone car-diagnostic tool called IT2 with 3,500 new PCs running more up-to-date software, including Tech Stream and Picoscope. The PCs also store technical documentation. Mechanics attach the PCs to a Vehicle Information Module that connects to a vehicle’s engine to provide critical maintenance information, such as how to reprogram and update a vehicle’s computer chip. The PCs were installed by an external company. The computers are not joined to the domain and operate outside the corporate firewall.

TME did not have a management solution for these 3,500 computers. “We wanted everyone to use the new tools, but we had no visibility into how the dealerships were working with the PCs,” says Niels Svaerke, Manager, Business Process Office, After Sales at Toyota Motor Europe. 

NMSC staff downloaded diagnostic software to the PCs from a Toyota intranet site. However, there was no way for headquarters to verify that all dealerships received and installed the software updates concurrently. “It was difficult to ensure that everyone was providing the same level of service by using the same corporate systems and auto diagnostics,” says Dirk Christiaens, Manager of Enterprise Architecture at Toyota Motor Europe. “Also, the head office had no way of knowing if the dealerships deployed an antivirus solution for their PCs, a worrying scenario as they were connected directly to the Internet.”

NMSC employees performed on-site support for mechanics, which often entails travel time. Sometimes, NMSC staff called an external company to reinstall all the software on the PC. Either scenario incurred wasteful downtime at the dealerships.

Solution
To solve these issues, Toyota Motor Europe decided to evaluate Windows Intune, the cloud-based PC management service from Microsoft. Staff at the NMSC can use the web-based Administration console in Windows Intune to run PC management tasks remotely, including software distribution. All that is required is a standard Internet connection, a browser running Microsoft Silverlight, and the Windows Intune client software installed on the PCs at the dealerships. The client returns information on the PC, including software and hardware inventory, and endpoint protection and update status to the Administration console.“We wanted to move into cloud computing, so Windows Intune met our needs perfectly,” says Christiaens. “Windows Intune had a more flexible, pay-as-you-go model, with no additional bandwidth or server costs.”

Read the whole case study here!

//Richard

Surprising Stats About Mobile Security

February 28, 2013 Leave a comment

Another good article!!

Surprising Stats About Mobile Security

IT security and data protection are the top ranked challenges faced by many mobile IT asset managers. This was certainly brought to light in Mobile Enterprise’s IT headaches executive survey, and recent research from the International Association of IT Asset Managers (IAITAM) brings this to light as well.

When IAITAM asked: how do organizations handle mobility and security? Fifty five percent of respondents access the enterprise from a remote location during off hours and the same number can access enterprise information from any BYOD device. Yet only 60% of organizations track how, how long or who is accessing remotely.
Out of those employees who do access the enterprise remotely, slightly more than half use a secure key or digital pass, while 49% use a login name and password on a secure site. A little more than half (53%) of organizations surveyed have an intrusion protection system for deployed mobile units.

Lost/Stolen Devices Covered
Nearly 90% of respondents have a mobile device policy and process in place for lost, misplaced or stolen mobile devices. At the same time, little more than a quarter have real-time location system tracking on any/all mobile devices. Still, 56% say they are able to perform a remote wipe of all data.
Less than half (43%) will automatically replace a lost, misplaced or stolen device within a 24 to 48 hour period. Eighty-four percent of companies have a firm policy that employees leaving the company must surrender their mobile device(s).
Tracking software downloaded on devices and preventing software downloads came in third and fourth as the most challenging issues, respectively, but with the predicted growth of mobile malware, this number could change going forward.

Asset Tracking?
Nearly 60% believe that they are managing mobile security adequately, but nearly 75% surveyed felt that licensing and management of mobile device assets is a challenge; 52% track their assets using an automated tool, while 36% still use spreadsheets. Another 12% are not tracking mobile assets at all. Members of the Mobile Enterprise Editorial Advisory recently had few things to say about this topic.
The main software programs accessed through a mobile handheld device or smartphone are Microsoft (85%), Google (52%) and Adobe (26%). Many of these same software publishers aggressively protect their intellectual property through software audits.

BYOD
Fifty-one percent of organizations surveyed had a BYOD or BYOT [technology] program that allows employees to use their personal mobile devices for work purposes. Surprisingly, 60% who took advantage of a BYOD program only accounted for 25% or less of employees who brought in their personal devices. 
 
More than three-quarters (77%) allow their employees…
Continue reading here!
//Richard
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