Archive
Interesting – Citrix acquires Beetil
Today Citrix announced that it has acquired Beetil!
“Beetil helps technical support professionals provide exceptional customer assistance and streamline technology costs through the delivery of easy-to-use, yet powerful incident tracking, end user self-service, configuration, change management and release management functionality.
The acquisition enables Citrix to expand the capabilities of its market-leading, cloud-based support product line, Citrix GoToAssist, with the addition of an integrated IT service desk solution. As a result, Citrix has the ability to offer support professionals an essential set of cloud-based services from a single platform for remote support, monitoring and service desk management.”
To read the complete announcement click here!
I must dig a bit deeper into this acquisition and see how it fits the overall Citrix offerings!
Citrix does need something in this space but most of all I’d like to see something happening in the “ITSM-area”, today I find most of the products to be technology driven and an enabler for functionality, but not so much how you can integrate all these technologies into a managed service E2E.
//Richard
XMind – Great app!
If you haven’t got a good mind mapping app that helps you go download this one and give it a go!
It has great templates etc and the free one works for me but they of course have other options as well that are really professional.
//Richard
OpenStack vs. CloudStack – IaaS – PaaS – XaaS
Ok, so what are your thoughts, findings and view on which will become or already is the best solution out there for IaaS/PaaS services?
I must admit that this is not my area of expertise but it’s an area of interest and I like reading about it to get more up to date on where they are from a service readiness perspective. Are they ready for enterprise usage, or are enterprises stuck in their mindset of adopting the open source initiatives and technologies that exists around them. If yes; then why? Is it due to that it doesn’t fit the existing way of how they buy or deliver existing IT services, or is the technology not ready from an ITSM point of view with SD, SLA, SLO and delivery models that we have with the “old” traditional technologies like vSphere, XenServer and Hyper-V if you put a large enterprise organization and governance on top of it?
VMworld 2012 video roundup
BYOD = reality or just a vision? – Part 2
Ok, where did we end part 1.. yes, it was around my personal view around why it’s not that easy for enterprises to adopt a BYOD concept similar to what we at EnvokeIT have.
(If you haven’t read part 1 you can do that here.)
So why can we work this way and not the enterprises, well there are many answers to that question. One reason may be that they have IPR etc that is important to protect and a legacy IT environment that has been around since the mainframe era with a lot of in-house developed apps, it’s a legacy that we newcomers don’t have! And they also have a much more complex organization with difference roles and requirements. It’s sometimes hard to tell a developer to work on any device with no development tools installed locally and only work in a remote desktop which requires him/her to be online. These users would perhaps want to be able to perform their development work from their vacation cabin up north with limited connectivity or wherever they can’t be connected. And the whole world doesn’t have the connectivity that we in europe are used to.
Oldie that’s worth another look…Logon Optimization Guide – XenApp/XenDesktop
Ok, it’s been around for some time. But we every now and then find a lot of implementations where the architect/SME that built the environment haven’t thought of the basics and best practises that are documented and out there for free!
Citrix Logon Optimization Guide – XenApp/XenDesktop
Have another go at reading it, just as a reference/checklist! 😉
Cheers!
//Richard
Citrix XenServer Multiple Security Updates
Ok, seems like we may have to update some XenServers… Have a look at this Security Bulletin for multiple Citrix XenServer Security updates.
//Richard
BYOD = reality or just a vision? – Part 1
BYOD – Bring Your Own Device – Part 1
Consumerization of IT, BYOD, BYOC and all the fuzz about that we shall and already have started to use our personal devices at work, or that our employer doesn’t provide us with a company asset anymore. So many definitions and models, it’s like asking someone what the definition of Cloud is. You’ll get all the different answers about what a ‘Private’, ‘Public’ and ‘Personal’ Cloud is etc. But where are we really?
Is Innovation dead with outsourcing?
So what do you think? Do you think that outsourcing your IT service(s) to a service provider will improve your chances in getting a service that evolves over time of the contract and enables you to focus on business needs and adopt the service(s) accordingly along the way?
What was your main driver behind your sourcing strategy?
- Cost savings
- Cost restructuring
- Access to knowledge and operational expertise
- Scalability possibilities
- Quality improvements
Or there may be other reasons…
Hype cycles
Ok, this is very interesting and I must say that I really enjoyed reading this great post from Dinakaran Sankaranarayanan! And thank you Michael Keen for posting this one! Michael is an old colleague of mine from my HP-days and is a person I really suggest that you follow, he’s got great ideas and thoughts!
But back to the post content, here is the article/post I’d like to recommend;
Understanding the Technology Hype Cycle
I hope you like it too!
//Richard
The IT Melting Pot! 