Interesting – Citrix acquires Beetil
Today Citrix announced that it has acquired Beetil!
“Beetil helps technical support professionals provide exceptional customer assistance and streamline technology costs through the delivery of easy-to-use, yet powerful incident tracking, end user self-service, configuration, change management and release management functionality.
The acquisition enables Citrix to expand the capabilities of its market-leading, cloud-based support product line, Citrix GoToAssist, with the addition of an integrated IT service desk solution. As a result, Citrix has the ability to offer support professionals an essential set of cloud-based services from a single platform for remote support, monitoring and service desk management.”
To read the complete announcement click here!
I must dig a bit deeper into this acquisition and see how it fits the overall Citrix offerings!
Citrix does need something in this space but most of all I’d like to see something happening in the “ITSM-area”, today I find most of the products to be technology driven and an enabler for functionality, but not so much how you can integrate all these technologies into a managed service E2E.
//Richard
The IT Melting Pot! 