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Lifecycle Milestones for Citrix Receiver – #Citrix, #Receiver
For each major version (e.g., v3.0) of a Citrix Receiver for Windows, Mac, Linux, Java, or WinCE, customers will receive a minimum lifecycle of four years. The lifecycle consists of a Mainstream Maintenance Phase for at least the first three years followed by an Extended Maintenance Phase for the remainder of the lifecycle. The specific dates for each major release of these components will be posted in the tables below.
During the Mainstream Maintenance phase, customers that remain current in a Citrix Technical Support program receive 24x7x365 worldwide support. Support includes assistance from experts and connects you to the latest troubleshooting tools, techniques and resources you need to protect your Citrix investment. Citrix will provide code-level maintenance in the form of minor version releases, and in some cases, Cumulative Updates (maintenance releases containing multiple fixes) when Citrix determines they are required to resolve issues with Receiver. The release of a minor version or Cumulative Update may define a new maintenance baseline. Citrix customers may be required to upgrade to a specific minor version or Cumulative Update to receive continued maintenance. When a new maintenance baseline is defined, Citrix will continue to provide support for each minor version (e.g., v3.3) for a minimum of 12 months after the release of the next minor version (e.g., v3.4). Minor versions may include functional enhancements as well as code-level maintenance.
During the Extended Maintenance Phase, technical support continues as before but code-level maintenance will be limited to security-related issues deemed critical by Citrix.
For Citrix Receiver for Android, Chromebook, iOS, or Windows 8/RT, customers that remain current in a Citrix Technical Support program receive 24x7x365 worldwide support for the version of Receivers that are currently available from the respective vendor app store. Code-level maintenance is provided with the next version made available in the respective vendor app store.
Lifecycle dates for Citrix Receiver for Windows, Mac, Linux, Java, and WinCE
The tables below list the major versions…
Why no Snaphot feat. on NetScaler like on AG? – #Citrix, #NetScaler
Ok, I had the “pleasure” to be working with an Access Gateway setup a little while ago… and I don’t know if I should actually say that it was a pleasure when I all did was missing the NetScaler.
But there is one feature that Access Gateway has that NetScaler doesn’t that I like and see a need for; Snapshots!
Why hasn’t Citrix build the same EASY way to make a snapshot of a config on NetScaler??? This would simplify things a lot from a change management point of view. You could of course make this happen yourself but need to be savvy and it’s hazzle… It would also ensure that admins that aren’t hardcore NetScaler nerds actually could get some confidence to change stuff and have a back out plan to revert to a previous snapshot if something goes wrong.
And the great thing about a snapshot is that it represents all the Access Gateway settings, licenses, and certificates at a specific time. If you have multiple software versions installed on Access Gateway, you can have snapshots that span the different software versions. Imagine if there was a button you could press to do that done on the NetScaler!
Video of how it works: How To: Take and Restore Snapshots on Citrix Access Gateway 5.0
Creating Snapshots to Manage Access Gateway Configuration Settings
I think that this will be a good thing to add now when more shops will setup Access Gateway Enterprise on NetScaler and only use it for just that…especially now when it’s also going End of Life (EOL).
Citrix: Please make this happen! 😉
//Richard
The IT Melting Pot! 