The IT Melting Pot!

For each major version (e.g., v3.0) of a Citrix Receiver for Windows, Mac, Linux, Java, or WinCE, customers will receive a minimum lifecycle of four years. The lifecycle consists of a Mainstream Maintenance Phase for at least the first three years followed by an Extended Maintenance Phase for the remainder of the lifecycle. The specific dates for each major release of these components will be posted in the tables below.

During the Mainstream Maintenance phase, customers that remain current in a Citrix Technical Support program receive 24x7x365 worldwide support. Support includes assistance from experts and connects you to the latest troubleshooting tools, techniques and resources you need to protect your Citrix investment. Citrix will provide code-level maintenance in the form of minor version releases, and in some cases, Cumulative Updates (maintenance releases containing multiple fixes) when Citrix determines they are required to resolve issues with Receiver. The release of a minor version or Cumulative Update may define a new maintenance baseline. Citrix customers may be required to upgrade to a specific minor version or Cumulative Update to receive continued maintenance. When a new maintenance baseline is defined, Citrix will continue to provide support for each minor version (e.g., v3.3) for a minimum of 12 months after the release of the next minor version (e.g., v3.4).  Minor versions may include functional enhancements as well as code-level maintenance.

During the Extended Maintenance Phase, technical support continues as before but code-level maintenance will be limited to security-related issues deemed critical by Citrix.

For Citrix Receiver for Android, Chromebook, iOS, or Windows 8/RT, customers that remain current in a Citrix Technical Support program receive 24x7x365 worldwide support for the version of Receivers that are currently available from the respective vendor app store. Code-level maintenance is provided with the next version made available in the respective vendor app store.

Lifecycle dates for Citrix Receiver for Windows, Mac, Linux, Java, and WinCE

The tables below list the major versions…