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Free whitepaper: Enterprise #Architecture and ITIL: Implementing Service Strategy
Have a look at this free whitepaper!
In the previous paper “Enterprise Architecture and ITIL: Where is the Value in ITIL?” Trevor Lea-Cox looked at why and under what circumstances Service Management, the focus of ITIL® is important.
Essentially Service Management is important because the concept and use of services is a powerful mechanism for structuring and managing the growth of an organization, including the IT function. As the IT function grows, IT Services reach a level of complexity where they can no longer be managed on an informal basis. ITIL provides the best practice guidelines for managing IT Services on a (progressively) more formal basis.
In this paper Trevor will:
- Review (briefly) the recommendations of ITIL for developing and managing a Service Strategy for IT Services.
- Try to clarify what is meant by an “IT Service”.
- Then apply these principles to managing a small EA department within an IT function.
Register and download here!
//Richard
#Citrix Knowledge Center Top 10 – December 2012
Citrix Support is focused on ensuring Customer and Partner satisfaction with our products.
One of our initiatives is to increase the ability of our Partners and Customers to leverage self-service avenues via our Knowledge Center.
Find below the Citrix Knowledge Center Top 10 for December 2012.
Top 10 Technical Articles
| Article Number | Article Title |
|---|---|
| CTX129229 | Recommended Hotfixes for XenApp 6.0 and Later on Windows Server 2008 R2 |
| CTX129082 | Application Launch Fails with Web Interface using Internet Explorer 9 |
| CTX132875 | Citrix Receiver Error 2320 |
| CTX804493 | Users Prompted to Download ICA File, Launch.ica, Instead of Launching the Connection |
| CTX105793 | Error: Cannot connect to the Citrix server. Protocol Driver Error |
| CTX133997 | Citrix Receiver 3.x – Issues Fixed in This Release |
| CTX127030 | Citrix Guidelines for Antivirus Software Configuration |
| CTX101644 | Seamless Configuration Settings |
| CTX676151 | How to Install the Citrix ICA Web Clien |
| CTX325140 | Manually and Safely Removing Files that might remain on a System |
Top 10 Whitepapers
| Article Number | Article Title |
|---|---|
| CTX131577 | XenApp 6.x (Windows 2008 R2) – Optimization Guide |
| CTX132799 | XenDesktop and XenApp Best Practices |
| CTX101997 | Citrix Secure Gateway Secure Ticket Authority Frequently Asked Questions |
| CTX133185 | Citrix CloudGateway Express 2.0 – Implementation Guide |
| CTX129761 | XenApp Planning Guide – Virtualization Best Practices |
| CTX134943 | XenDesktop and XenApp Printing – Planning Guide |
| CTX122978 | XenServer: Understanding Snapshots |
| CTX134081 | Planning Guide – Citrix XenApp and XenDesktop Policies |
| CTX128277 | Logon Optimization Guide – XenApp/XenDesktop |
| CTX110351 | User Profile Best Practices for MetaFrame Presentation Server |
Top 10 Hotfixes
| Article Number | Article Title |
|---|---|
| CTX132122 | Hotfix Rollup Pack 1 for Citrix XenApp 6.5 for Microsoft Windows Server 2008 R2 |
| CTX126653 | Citrix Online Plug-in 12.1.44 for Windows with Internet Explorer 9 Support |
| CTX133066 | 12.3 Online Plug-In – Issues Fixed in This Release |
| CTX133882 | Hotfix Rollup Pack 2 for Citrix XenApp 6 for Microsoft Windows Server 2008 R2 |
| CTX135025 | Hotfix XA650R01W2K8R2X64033- For Citrix XenApp 6.5 for Windows Server 2008 R2 |
| CTX116550 | Credential Handling Weakness in Presentation Server Client for Windows |
| CTX135709 | Hotfix XS61E006 – For XenServer 6.1.0 |
Continue reading here!
//Richard
The IT Melting Pot! 