The IT Melting Pot!

Ok, this was an interesting blog post from Miguel Contreras. First of all I’d like to thank you Miguel for this post!

You can read the blog post here prior to reading my ramblings… 😉

XenDesktop Monitoring: Desktop Availability

The whole blog post message hits a spot that I know many of our EnvokeIT customers are looking for: AN E2E (END-TO-END) MONITORING CAPABILITY! 

Citrix has great products and they work from a technical point of view, but I think that most part of the time development and evolvement of the products goes to fast so that the product teams doesn’t have time to synchronise how well they work together or what the service provider will need cross-products in the stack to deliver a managed IT service!

This blog post really proves it as well… Miguel has developed a powershell script that he schedules to run so that he could see in the morning if he could go to work or if everything is ok with his desktop service (or Windows as a Service (WaaS) as Citrix now talks about this type of service). And is that the way to go? I’m still looking for this E2E monitoring solution from Citrix that can provide real and good facts about how the overall WaaS service performs. Is the NetScaler VIP up, StoreFront, AppController, PVS/MCS, XenServer, the VM, File Server that hosts profiles etc. It’s only if yo get this full picture and fact that you can say that the service WaaS is available. It doesn’t matter if the desktop is running if the AGEE vip is down and he/she cannot reach it… or?

If Citrix isn’t getting into the monitoring business then please guide your customers to who of the partners that does the job, for instance EGinnovations, HP BAC etc.

Yeah yeah… my ramblings are over for tonight and this was not my first complaint about this “service readiness” stamp I’d like to see on enterprise products…

But still = I think no one else right now does the WaaS-job like Citrix!! But they can always improve like all of us! 😉

Cheers!

//Richard