The IT Melting Pot!

Yes, how do you solve this?

I’m running into this topic lately with a lot of people and customers….

It’s around the whole BYOD and unmanaged devices and how useful they are in an enterprise world and all the capabilities and way of working that you’re used to in a secure and still cost effective way (and let’s not forget in a USER FRIENDLY way)!

One question that I’ve not yet found an answer to is:

How do we have all offline capabilities needed for an “Office” worker on a BYOD in our enterprise landscape? How do we ensure that you can use our Messaging, Collaboration and Data/Info services on this totally unmanaged device in a SECURE way?

This is a tough challenge! I guess that most of your users are used to using the Office suite locally on their managed device where they can use Outlook offline, work with data/files in Excel and Word etc offline. But what happens if you tell them to use an unmanaged device or their own personal device of their choice?

All of a sudden there is no real good way of providing them with offline messaging and collaboration (Outlook Anywhere and Lync for instance) capabilities in a secure manner. This BYOD/unmanaged device is not a part of your AD, you have no control and cannot enforce anything! So Outlook that is installed on it may use your Outlook Anywhere service but then its data sits on that unmanaged device unencrypted and unsecured!

Think of the picture above (yes I know it’s a mess but I just want to illustrate the issue), you have BYOD devices that are running Windows 7, XP, 8 etc and also Mac OS X. What if you open up your Outlook anywhere service to those devices, then all your emails etc. will be unsecured on them!

Citrix and others are focusing on providing this email capability in a secure manner on all mobile OS’s like iOS and Android etc through it’s Citrix Worx apps for mail and also the newly announced Hosted MobileMail. But these are more or less just targeted against mobile devices (smartphones and tablets), but what about the standard laptop users!?!?! They need something as well!

And Windows RMS and other solutions just wont fit very well here… Citrix XenVault was something that could have worked to enable offline support for corporate Messaging services but it’s not there… I’d like to run corporate apps locally on the device offline in a secure and controllable container!!

The same issue you have with Data!!!

ShareFile doesn’t support encryption on Windows or OS X!!!

But it does on mobile devices.. I guess you have to trust your users and BYOD devices that they are encrypted using BitLocker or FileVault etc…. but can you?

So please enlighten me here what the missing puzzle piece is!! Because I have a hard time taking away a managed device form a user and tell them that they on their BYOD device HAVE TO BE ONLINE TO WORK! It’s a step back from a usability and productiveness point of view… but it may be a cost saver though… but is a BYOD/unmanaged device and a VDI or Hosted Shared Desktop always a good option to provide business apps to that laptop? NO! I guess everyone have understood that making business apps and functions web-based or mobile app based is good and a lot of focus is there, but we cannot forget the traditional productive device that the laptop is!

If you know the magic solution to these challenges please let me know! 🙂

Cheers!

//Richard